Under pressure from cities, DoorDash is stepping up efforts to ensure its drivers don’t break traffic laws

DoorDash says it is stepping up efforts to identify dangerous delivery drivers and remove them from its platform after a flood of complaints from cities

DoorDash said Tuesday it is stepping up efforts to identify dangerous delivery drivers and remove them from its platform after an onslaught of complaints from cities.

In a letter sent last month to DoorDash and other food delivery companies, Boston officials said they were seeing an increase in illegal and dangerous operation of motorcycles, mopeds and motorized scooters by delivery workers.

The city said the riders were running red lights, traveling the wrong way on one-way streets, exceeding posted speed limits and riding on sidewalks.

San Francisco-based DoorDash said it has created a dedicated point of contact for the Boston Police Department to make it faster and easier to process requests for driver records. The company said it would also consider removing drivers from the platform if police report them violating traffic laws.

DoorDash said it was starting the effort in Boston but could expand it to other cities.

DoorDash has also partnered with Boston and other cities to share information about vehicle registration requirements in multiple languages. It will also warn delivery drivers about activities that violate local laws, such as driving on sidewalks.

“We will remind Dashers that failure to comply with local laws or our standards could result in removal from our platform,” the company said.

Authorities in Boston, New York and other cities have said that in many cases, drivers are using unregistered vehicles to make deliveries. Some drivers may also share accounts, so a person with multiple traffic violations could be using a vehicle registered to someone else.

In New York, authorities have seized 13,000 scooters and mopeds so far this year that were unregistered or used to violate traffic laws.

“They have terrorized many of our pedestrians, particularly our seniors,” New York City Mayor Eric Adams said last month at an event where 200 two-wheeled motorized delivery vehicles were destroyed. “Riders who think the rules don’t apply to them will see an aggressive enforcement policy.”

In response, DoorDash said it will more frequently ask drivers to submit a real-time selfie to prove their identity while making deliveries. The selfie is then compared to the government ID previously presented.

DoorDash said it would remove drivers who do not confirm their identities.

DoorDash did not say Tuesday how many drivers it typically removes from its platform each year for violating traffic laws.